LEATHER CARE

  1. If leather gets too wet, dry it slowly. Drying it too quickly risks irreversible damage. Room temperature is best, and maintain the shape you want to end up with.
  2. If leather gets too dry, rub something moist into it. We strongly suggest avoiding synthetic chemicals and recommend leather care products with natural ingredients. After all, our leather is 100% natural and tanned without chemicals or heavy metals. Leather care products should also be from natural ingredients. We recommend using Leather Milk leather care products. They use high quality, natural ingredients for their leather care products. This is easier on the leather, the stitching; and safer for you, your pets, and the environment. From general leather conditioner to protecting leather from the weather, please visit our Leather Care collection.
  3. If leather gets dirty, use a damp cloth. You don’t want to apply any soaps or foreign substances on it.

YOUR ORDER

All of our handcrafted leather goods are made-to-order. Every effort is made to complete and ship your order as quickly as possible, typically 1-3 days. Please take note that during certain seasons order volumes may increase, but we will keep you updated via our Facebook page and email.

Each piece is made by hand; variations in color and style may occur. We use the highest quality, full grain camel leather; each hide may vary slightly in color and markings.

Every order is shipped in special complimentary packaging that makes it easy to give as a gift.

SHIPPING

Our orders are fulfilled in 2-7 business days (average of 2-3 business days for most orders). Please note that if you have multiple types of products in your order, some may take slightly longer than others to produce, therefore they may be shipped out separately. Once orders are shipped, the estimated delivery times are as follows:

• US orders: 1-5 business days (free shipping).
• Canadian orders: 5-10 business days.
• International orders: 8-20 business days, but may take longer depending on the destination.

RETURNS

Since each item is made-to-order, every case for a return will be handled on an individual basis. If for any reason you are unsatisfied with your purchase, please contact us within 14 days of receipt. For an item to be considered for return it must remain in its original condition.

With custom orders, all sales are final. 

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